Returns & Exchanges
At Karlaidlaw, we want you to be completely satisfied with your purchase. If your item is not quite right, we accept returns for store credit or exchange on all full-priced items within 14 days of delivery.
Initiate Your Request
Email our customer care team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare Your Package
Ensure items are in their original condition, unworn, and unwashed with all tags attached, then securely pack them in the original shipping mailer.
Ship the Item
Affix the provided shipping label or use a trackable postal service to send the package back to our Melbourne studio.
Quality Inspection & Credit
Once received and inspected, we will issue your store credit or process your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing